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How Youhess collects, uses, and protects your information when you browse our catalog, place an order, or reach out about a handcrafted piece.
When you place an order, sign up for our newsletter, or contact us through the site, we collect the details you provide: your name, email address, phone number, shipping address, and the contents of your message. We also gather basic technical data automatically, such as your browser type, device information, and pages you visit, so we can understand how visitors use the site and keep it running smoothly.
We use your contact details to process orders, arrange delivery of your handcrafted items, respond to your questions about materials or maker profiles, and send updates about your purchase. If you subscribe to our newsletter, we may share new arrivals, artisan stories, and seasonal collections. Technical data helps us improve site performance, fix errors, and understand which product categories interest our visitors most.
Our site uses cookies to remember your preferences, keep items in your cart, and measure how visitors navigate the catalog. We also use basic analytics tools to count page views and track general traffic patterns. You can disable cookies in your browser settings, though some features like the shopping cart may not work as intended without them.
We do not sell or rent your personal information. To operate the store, we share necessary details with service providers who help us run the website, process payments, arrange shipping, and manage email communications. These partners are bound by confidentiality agreements and may only use your data to perform the services we request. We may also disclose information when required by law or to protect the rights and safety of our customers and makers.
We keep your order history and contact details for as long as needed to fulfill your purchase, provide customer support, and meet legal obligations. Newsletter subscriptions remain active until you unsubscribe. We use reasonable security measures to protect your information from unauthorized access, alteration, or loss, including encrypted connections and restricted access to personal data.
You may request access to the personal data we hold about you, ask us to correct inaccurate information, or request deletion of your records. You can also withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. Depending on your location, you may have additional rights under applicable privacy laws, including the right to data portability and the right to lodge a complaint with a supervisory authority.
We are committed to transparent communication. Product descriptions reflect the actual materials, dimensions, and care instructions provided by our makers, and we do not publish misleading claims, fake endorsements, or artificial urgency. Each piece is described truthfully, and any limitations in availability or customization are stated clearly on the product page.
If you have questions about this policy, want to exercise your privacy rights, or need help with an order, reach us at info@youhess.com or call +91 371 0681016. You can also write to us at 35, Brock Heights, Yerwada Bikaner - 124468. We typically respond within two business days.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and we will note the date of the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the updated policy.